How we work with Zambia’s systemsComplementing, not duplicating, existing services
ActionReach is designed to complement existing services. The value we add is continuity around the child: finding children who may be missed, helping caregivers navigate requirements, tracking agreed steps, bringing unresolved barriers to the attention of the appropriate actors and verifying whether the intended outcome occurred.
Our partnerships are built around clear roles. Government institutions retain their legal and policy mandates; health facilities and qualified practitioners provide clinical assessment and care; schools and education authorities provide education; statutory and specialist child-protection actors lead formal protection responses; churches and community groups can support trusted outreach and inclusion; and ActionReach coordinates, follows through and learns from the child’s journey.
Where practical assistance is necessary to remove a documented barrier, it is proportionate, time-limited, consistent with approved programme rules and recorded in the child’s plan. We do not promise assistance that has not been funded or approved.
- We map the relevant services before promising a referral pathway.
- We agree referral and information-sharing protocols with partners.
- We clarify consent, confidentiality, safeguarding and escalation responsibilities.
- We define what evidence confirms a completed outcome.
- We review recurring barriers with partners and use anonymised information to support system improvement.